Politique de remboursement

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Politique de retour et de remboursement HourseshopChez Hourseshop, nous voulons que vous soyez entièrement satisfait de votre achat. Si ce n’est pas le cas, vous pouvez nous retourner votre produit dans les conditions suivantes :
  • Délai de retour : Vous disposez de 30 jours à compter de la date de réception de votre commande pour demander un retour (droit de rétractation légal de 14 jours + 16 jours supplémentaires offerts par Hourseshop).
  • État des produits : Les articles doivent être retournés neufs, non portés, non utilisés, dans leur emballage d’origine complet (boîte, protections, notices, étiquettes intactes). Les produits endommagés, incomplets ou salis ne seront ni repris ni remboursés.
  • Frais de retour : Les frais de retour sont à votre charge, sauf si le produit est défectueux, non conforme ou erroné (dans ce cas, nous prenons les frais en charge sur présentation du justificatif).
  • Procédure : Contactez-nous via le formulaire de contact ou par email à contact@hourseshop.com en indiquant votre numéro de commande. Nous vous enverrons alors l’étiquette de retour ou les instructions.
  • Remboursement : Une fois le produit reçu et vérifié, nous procédons au remboursement intégral (prix du produit + frais de livraison aller) dans un délai maximum de 14 jours via le moyen de paiement initial. Les cartes cadeaux et produits personnalisés ne sont ni repris ni échangés sauf vice caché.
  • Exceptions : Produits soldés « vente finale », articles hygiéniques (si scellés ouverts), gravures personnalisées.